Refund policy

Last Updated: December 10, 2025

At Sudder Studios, we strive to provide high-quality products and a smooth shopping experience. Please review our Return & Refund Policy before placing an order.

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1. Order Cancellations

We accept order cancellations only during the processing period, before the order has shipped.

To request a cancellation, please contact us immediately at:
Email: [your email]

If your order has already shipped, we cannot cancel it.

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2. Final Sale Policy

Once an order has been shipped, all sales are final.
This means we do not accept returns, exchanges, or refunds after shipment, except in cases where the product arrives damaged or defective (see Section 3).

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3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos of the damage or defect

If approved, we will offer a replacement or store credit.

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4. Incorrect Address or Failure to Receive

Sudder Studios is not responsible for:

• Incorrect shipping addresses provided by the customer

• Orders returned due to failed delivery attempts

• Lost or stolen packages once marked as delivered

No refunds will be issued for these situations.

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5. Non-Returnable Items

Because all shipped orders are final sale, the following cannot be returned or refunded:

• Worn or used items

• Items without original tags or packaging

• Sale or discounted items

• Custom or limited-edition pieces

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6. Policy Updates

Sudder Studios may update this policy at any time. The “Last Updated” date will reflect the most recent version.